Return & Refund Policy

This Return & Refund Policy applies to all purchases made through freedstore.store.

It explains when you may return a product, request a refund, exchange an item, or cancel an order. It also outlines the consumer rights that may apply depending on where you live. Nothing in this policy limits or removes any legal rights that cannot be excluded under applicable consumer protection laws.

1. Our 30-Day Voluntary Returns Policy

Freed Store offers a voluntary 30-day return period for eligible products if you change your mind.

The return period begins on the day your order is delivered to the address provided during checkout.

To qualify, your return request must be submitted within 30 calendar days of delivery.

We do not charge restocking fees for approved returns.

Eligible customers in the United Kingdom receive free standard return shipping.

For customers in the United States, the original US$3.99 standard shipping fee is not refunded for change-of-mind returns unless the item is faulty, damaged, incorrect, materially different from its description, or the law requires the shipping cost to be refunded.

Standard delivery is already free in the United Kingdom and Australia, so there is no original standard shipping charge to reimburse.

2. Conditions for Change-of-Mind Returns

To be eligible for a voluntary return, the item should:

• Be returned in its original packaging whenever reasonably possible.

• Include all supplied accessories, manuals, cables, charging cases, inserts, and other components.

• Show only the level of handling reasonably necessary to inspect the product and confirm that it functions as expected.

• Not have been intentionally damaged, modified, misused, or subjected to excessive wear.

• Be in a condition that allows us to inspect and, where appropriate, resell the product.

The absence of the original packaging alone does not remove any statutory consumer rights.

If a product has been used beyond what is reasonably necessary for inspection, we may reduce the refund only where permitted by law and only to reflect the actual loss in the product's value.

3. Eligible Products

Unless otherwise stated, all physical products sold through freedstore.store may be returned under our voluntary 30-day returns policy, provided they satisfy the conditions outlined above.

If a particular product is subject to a lawful return restriction or exception, that restriction will be clearly displayed on the relevant product page before purchase.

Any commercial return restriction does not affect your rights if a product is faulty, damaged, unsafe, incorrectly supplied, or materially different from its description.

4. Statutory Cancellation Rights for UK Customers

This section applies only to consumers located in the United Kingdom.

In addition to our voluntary returns policy, UK consumers generally have the legal right to cancel most online purchases within 14 calendar days without giving a reason.

The cancellation period begins on the day after the goods are delivered.

Where an order contains multiple deliveries, the cancellation period usually starts on the day after the final item is received.

Once you notify us that you wish to cancel, you must normally return the goods within a further 14 calendar days.

You may notify Freed Store by:

• Emailing support@freedstore.store.

• Calling +44 7474326537.

• Completing the model cancellation form at the end of this policy.

• Sending any other clear written statement confirming your decision to cancel.

You are not required to use the model cancellation form.

If your return request satisfies the legal requirements for cancellation, we will treat it as a statutory cancellation request where applicable.

Our internal 15-minute order processing period does not limit or replace any cancellation rights available under UK consumer law.

5. Returning Items from the United Kingdom

For approved UK returns, Freed Store provides a prepaid tracked return label.

Before sending your item back, please contact us so we can provide:

• Return authorisation.

• Your prepaid tracked shipping label.

• The approved return address.

• Any packaging or shipping instructions that may apply.

If you choose to use another delivery service without our prior approval, you may be responsible for any additional shipping costs.

Where a product is faulty, damaged, incorrectly supplied, or materially different from its description, Freed Store will cover any reasonable return shipping costs required by law.

6. Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a product that:

• Is damaged during delivery;

• Is faulty or defective;

• Has missing parts;

• Is not the item you ordered;

• Differs significantly from its description; or

• Does not perform as expressly advertised,

please contact us as soon as possible.

When reporting an issue, please include your order number and, where practical, photographs or a short video showing the problem.

Depending on the circumstances, stock availability, and your legal rights, we may provide one or more of the following remedies:

• Repair of the product.

• Replacement with the same or equivalent item.

• A partial price reduction.

• A full or partial refund.

• Reimbursement of reasonable return postage costs.

Where consumer law makes Freed Store responsible as the seller, we will not require you to deal solely with the manufacturer to resolve your claim.

7. Additional Rights for Faulty Goods (United Kingdom)

Consumers in the United Kingdom may have additional legal rights if a product is not of satisfactory quality, is unfit for its intended purpose, or does not match its description.

Depending on the circumstances and the time that has passed since delivery, your statutory remedies may include:

• Rejecting the goods and requesting a refund.

• Having the item repaired.

• Receiving a replacement.

• Obtaining an appropriate price reduction.

• Exercising a final right to reject the goods where applicable.

These statutory protections are separate from both our voluntary 30-day returns policy and the standard cancellation rights available for online purchases.

8. Cancelling an Order Before Shipment

If your order has not yet been dispatched, you may contact us to request its cancellation.

Requests submitted within 15 minutes of placing an order have the greatest chance of being processed before fulfilment begins. However, because orders are prepared quickly, we cannot guarantee that every cancellation request can be completed before dispatch.

If your order has already been shipped, you may still be able to return it under the applicable return or cancellation provisions described in this policy.

Our internal order processing timeframe does not affect any statutory cancellation rights available under applicable consumer protection laws.

Where a cancellation request is successfully processed before dispatch, a full refund will be issued to your original payment method.

9. How to Return an Item

To begin a return, please follow these steps:

1. Contact our customer support team.

2. Provide your order number and the email address used when placing the order.

3. Tell us why you wish to return the item.

4. If the item is faulty, damaged, incomplete, or incorrect, include photographs or a short video where reasonably possible.

5. Wait for your return authorisation and shipping instructions.

6. Pack the product securely, including any available accessories and supplied components.

7. Attach the prepaid return label (where provided) and keep your proof of postage until your return has been completed.

Please do not send items back without receiving return authorisation, as this may delay the processing of your refund.

If a prepaid return label is issued, it must be used before its stated expiry date.

10. Inspection and Refund Processing

Once your returned item arrives, we will inspect it to confirm that it satisfies the applicable return requirements.

For approved voluntary returns, we aim to process and initiate your refund within two business days after completing our inspection.

Where a return is made under the UK's statutory cancellation rules, reimbursement will be made without unnecessary delay and no later than 14 calendar days after:

• We receive the returned goods; or

• You provide satisfactory evidence that the goods have been sent back,

whichever occurs first.

Where permitted by law, we may wait until one of these conditions has been met before issuing the refund.

11. Refund Method

Approved refunds will normally be credited back to the same payment method used for the original purchase unless another method has been agreed with you and is permitted by law.

After Freed Store has processed the refund, your bank, card issuer, or payment provider may require an additional 5–10 business days before the funds appear in your account.

This processing time is controlled by your financial institution and is separate from the date on which we issue the refund.

12. Refund of Delivery Charges

Where a product is faulty, damaged, incorrect, or materially different from its description, any delivery charges that must legally be refunded will also be reimbursed.

For UK statutory cancellations, we will refund the amount paid for the least expensive standard delivery option available at the time of purchase.

As standard delivery within the United Kingdom is currently free, the refundable standard delivery amount will usually be £0.

Additional charges paid for premium, express, or upgraded delivery services are generally not refundable unless required by law or where the service purchased was not provided as agreed.

13. Exchanges and Store Credit

Where stock is available, Freed Store may offer an exchange instead of a refund.

We may also offer store credit as an alternative resolution where appropriate.

If you are legally entitled to receive a monetary refund, you are under no obligation to accept an exchange or store credit in its place.

14. Refused or Uncollected Deliveries

Refusing a delivery or failing to collect a parcel does not automatically complete the return or cancellation process.

If this happens, please contact us as soon as possible so we can locate your parcel and arrange the most appropriate resolution, whether that is a return, redelivery, cancellation, or refund.

Where permitted by applicable law, and where supported by the circumstances, we may deduct reasonable carrier charges resulting from an incorrect delivery address, repeated unsuccessful delivery attempts, or an uncollected parcel.

Nothing in this section affects any mandatory consumer rights that apply under the law.

15. Fraudulent or Abusive Returns

To help protect our customers and our business, Freed Store reserves the right to investigate returns where there is reasonable evidence of fraud or misuse.

This may include situations involving:

• Deliberate damage to a product.

• Returning a different item from the one originally supplied.

• Product substitution.

• Serial number mismatches.

• Other fraudulent or dishonest return activity.

Where we have a lawful and reasonable basis for doing so, we may refuse or withhold a refund while an investigation is carried out.

This section does not affect or limit any rights granted to consumers under applicable law.

16. Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us.

Freed Store

Email: support@freedstore.store

UK Customer Support: +44 7474326537

We aim to respond to all enquiries as quickly as possible during normal business hours.

17. Model Cancellation Form (UK Consumers)

Complete this form only if you wish to exercise your legal right to cancel your purchase. You may instead send us any other clear written statement confirming your decision to cancel.

To:

Freed Store
52 Crumpsall Street
Bolton
BL1 8ET

Email: support@freedstore.store

I hereby give notice that I wish to cancel my contract for the sale of the following goods:

• Product(s):

• Order number:

• Date ordered:

• Date received:

• Customer name:

• Customer address:

• Customer email:

• Customer signature (required only if this form is submitted on paper):

• Date: